Frequently Asked Questions (FAQ)
Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE Standard Shipping on all U.S. orders, with no minimum purchase required.
How long will it take to receive my order?
Every Lakseena piece is handcrafted to order. Please allow 2–3 business days for your jewelry to be made, carefully inspected, and prepared for shipping.
Once shipped, standard U.S. delivery typically takes 3–7 business days via USPS.
Do you ship internationally?
At this time, we ship within the United States only. International shipping options may become available in the future.
Returns & Exchanges
What is your return policy?
We want you to love your Lakseena piece. If you are not completely satisfied, we offer:
• 14-day returns
• 30-day exchanges
Items must be unworn and returned in their original condition and packaging.
How do I start a return or exchange?
Please contact us at support@lakseena.com with your order number, and our team will guide you through the process.
Quality & Materials
What materials do you use?
Lakseena jewelry is crafted from solid 925 Sterling Silver. Our pieces are nickel-free, designed for durability, and made for everyday wear.
Where is your jewelry made?
Each piece is handcrafted to order and carefully finished in our independent Pennsylvania studio.
We proudly continue a third-generation tradition of jewelry craftsmanship.
Order Support
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with a tracking number so you can follow your delivery.
How can I contact you?
We’re happy to help! You can reach us anytime at support@lakseena.com
We typically respond within 24 hours.
