Frequently Asked Questions (FAQ)
Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE Standard Shipping on all U.S. orders over $100.
For orders under $100, a flat shipping rate of $4.95 applies.
How long will it take to receive my order?
Most of our jewelry is handcrafted to order. Please allow 3–5 business days for production.
Once shipped, standard U.S. delivery typically takes 3–7 business days.
Do you ship internationally?
At this time, we ship within the United States only.
We are actively preparing to offer international shipping — stay tuned!
Returns & Exchanges
What is your return policy?
We want you to love your Lakseena piece. If you are not completely satisfied, we offer:
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14-day returns
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30-day exchanges
Items must be unworn and returned in original condition and packaging.
How do I start a return or exchange?
Please contact us at support@lakseena.com with your order number, and our team will guide you through the process.
Quality & Materials
What materials do you use?
All Lakseena jewelry is crafted from solid 925 Sterling Silver.
Our pieces are nickel-free, designed for durability, and made for everyday wear.
Where is your jewelry made?
Each piece is handcrafted or carefully finished in our independent studio in Philadelphia, Pennsylvania.
We proudly continue a third-generation tradition of jewelry craftsmanship.
Order Support
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with a tracking number so you can follow your delivery.
How can I contact you?
We’re happy to help! You can reach us anytime at support@lakseena.com
We typically respond within 24 hours.