Lakseena Jewelry, we stand behind the craftsmanship and integrity of every piece we create.
Because each item is handmade in our small Philadelphia workshop, we maintain a return policy that is both fair to our clients and protective of artisanal work.
Return Policy (14 Days)
We accept returns within 14 days of delivery, as long as:
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The item is unworn and in original condition
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No scratches, dents, or signs of wear
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All original packaging is included
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The item has not been altered, resized, or customized
Custom and personalized pieces are final sale.
(These items are made specifically for you and cannot be resold.)
Exchange Policy (30 Days)
Exchanges are available within 30 days of delivery.
We will gladly exchange your piece for another size, style, or design — as long as it remains in original condition and free of wear.
Items That Cannot Be Returned
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Custom orders
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Personalized engravings
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Resized items
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Special project pieces
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Final sale items
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Items showing signs of wear or damage
How to Start a Return or Exchange
Please email us at
📧support@lakseena
Include:
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Full Name
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Order Number
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Return or Exchange request
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Clear photos of the item (front, back, and any issue if applicable)
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Your preferred resolution
Our team will respond within 24 hours on business days.
Shipping for Returns
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Customers are responsible for return shipping costs
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We strongly recommend tracked shipping
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We are not responsible for lost return packages
Once the item is received and inspected, your refund or exchange will be processed.
Refund Processing Time
Refunds are issued to the original payment method.
Please allow 3–5 business days after inspection.
Thank You
Every Lakseena Jewelry piece is crafted with respect, honesty, and intention.
We appreciate your trust in us and will always do our best to assist you.