Returns & Exchanges
At Lakseena, we want you to be completely satisfied with your purchase. We offer a flexible return and exchange process to help you find the perfect piece.
30-Day Exchange Window
Not the right size or style? You may request an exchange within 30 days of delivery. Simply contact us, and our team will help you choose an alternative piece you’ll love.
14-Day Return Window
If you prefer a refund, you may request a return within 14 days of delivery. Items must be unworn, in original condition, and returned in their original packaging.
How it works:
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To initiate a return or exchange, contact our support team at . support@lakseena.com
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Quality Guarantee: Every handcrafted piece is carefully inspected before shipping. If your jewelry arrives damaged or defective, please contact us and we will make it right at no additional cost to you.
Please note: Because each piece is handcrafted to order, returned items must meet the conditions above. Return shipping costs for non-defective items are the responsibility of the customer.
